Beatriz Miguel is the Director of Operations and Customer Experience at ILUNION Hotels. His professional career revolves around this company since 2005, when he joined Confortel Hoteles (which would later be renamed ILUNION Hotels) as a receptionist and she has been promoted within the company through different responsibility positions. She was Hotel Director for several years, establishing the first Special Employment Center hotel in the world, until reaching her current position as Director of Operations in 2018. Beatriz Miguel has a degree in Tourism from the University of Valladolid, Spain, andhas completed different programs and Master's degree, including the last one that ended a few weeks ago, the PDG (Program for General Managers) from IESE, an international business school attached to the University of Navarra.